EBEPEXPRESS® ("EBEPEXPRESS", "we", "us", or "our") operates a digital logistics marketplace that connects shippers with logistics operators, carriers, freight companies, and related service providers (collectively, the "Platform").

This Privacy Policy explains how we collect, use, share, store, and protect personal data when you access or use the EBEPEXPRESS® website, applications, products, and services (the "Services").

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data We Collect

We collect the following categories of data:

1.1 Personal Identification Data

• Full name
• Email address
• Phone number
• Company name
• Business identification numbers (NIF, CIF, VAT, ID, or equivalent)
• Country and location details

1.2 Account and Profile Data

• Username and account credentials
• User role (shipper, operator, admin)
• Company profile information
• Subscription and plan details

1.3 Transaction and Usage Data

• Quotes created or requested
• Shipping requests and offers
• Payment and billing information (processed via third-party payment providers)
• Subscription history and invoices

1.4 Technical and Device Data

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Log files and access timestamps

1.5 Communication Data

• Messages exchanged between users
• Customer support requests
• Emails and notifications sent through the Platform

2. What We Do With the Data We Collect

We use collected data to:

• Operate, maintain, and improve the Platform
• Create and manage user accounts
• Enable quotes, offers, and logistics matching
• Facilitate communication between shippers and operators
• Process subscriptions, payments, and invoices
• Provide customer support
• Send service-related communications and notifications
• Detect fraud, abuse, or security incidents
• Comply with legal and regulatory obligations
• Improve platform performance, analytics, and user experience

We do not sell personal data to third parties.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract
• User consent
• Legitimate business interests
• Legal and regulatory compliance

4. Data Sharing and Partners

We may share data only when necessary to operate the Platform and deliver Services.

4.1 EBEPEXPRESS Group Companies

User data may be shared internally within the EBEPEXPRESS Group, including but not limited to:

• EBEPEXPRESS IT
• EBEPEXPRESS ES
• EBEPEXPRESS DE
• EBEPEXPRESS US
• EBEPEXPRESS CA
• EBEPEXPRESS UK
• EBEPEXPRESS RU
• EBEPEXPRESS TR
• EBEPEXPRESS MX
• EBEPEXPRESS BR
• EBEPEXPRESS FR
• EBEPEXPRESS LATAM
• EBEPEXPRESS CO
• EBEPEXPRESS CL
• EBEPEXPRESS AR
• EBEPEXPRESS NL
• EBEPEXPRESS BE
• EBEPEXPRESS RO
• EBEPEXPRESS PL
• and other affiliated EBEPEXPRESS entities

This sharing is strictly for operational, technical, commercial, compliance, and service-delivery purposes.

4.2 Service Providers

We may share data with trusted third-party providers for:

• Payment processing
• Hosting and cloud infrastructure
• Analytics and monitoring
• Email and notification services

All partners are contractually bound to protect data.

4.3 Legal Authorities

We may disclose data if required by law, regulation, or valid legal request.

5. International Data Transfers

Data may be processed and stored in countries outside the user's country of residence. We ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide Services
• Fulfill contractual obligations
• Comply with legal requirements

When data is no longer needed, it is securely deleted or anonymized.

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Request deletion of your personal data

These rights can be exercised as described below.

8. Request Data Deletion

Users may request the complete and permanent deletion of their personal data.

To request data deletion, contact us at:

📧 support@ebepexpress.eu

Upon verification of identity, we will delete your data unless retention is required by law.

9. Security Measures

We implement appropriate technical and organizational measures to protect data, including:

• Secure authentication
• Access controls
• Encryption where applicable
• Monitoring and incident response procedures

No system is 100% secure, but we continuously improve our safeguards.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions
• Improve functionality
• Analyze usage

Users can manage cookie preferences via browser settings.

11. Children's Data

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on the Platform with an updated "Last updated" date.

13. Contact Information

For any questions regarding this Privacy Policy or data protection matters, contact: